Terms of Service

This website and the applications described on it are operated by RayCentral LLC, a Limited Liability Company organised under the laws of the State of New Mexico, United States, with its principal place of business at 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States and D-U-N-S Number 149921732. You can reach us at contact@raycentral.net, or our support desk at support@raycentral.net.

By accessing this website, installing or using RayX VPN or any of our other applications, or engaging us for services, you agree to these terms. If you do not agree, do not use the website, the applications or the services.

We grant you a limited, revocable, non-exclusive licence to access this website for lawful purposes. You must not:

• use the website in any way that breaches applicable law or regulation;
• attempt to gain unauthorized access to the website, its server, or any connected system or network;
• introduce malware, conduct denial-of-service activity, or otherwise interfere with the operation of the website;
• scrape, harvest or systematically extract content, or use automated means to access the website other than for standard search indexing;
• reproduce, distribute or commercially exploit website content without our prior written consent.

We may suspend or withdraw access to the website, in whole or in part, without notice.

RayX VPN is a proprietary secure connectivity client owned and maintained by RayCentral LLC. Subject to your compliance with these terms and to payment of the applicable fee, we grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable licence to install and use the client on the number of devices covered by your licence, for the duration of that licence.

You must not:

• resell, sublicense, rent, lend or otherwise make the client available to any third party;
• share licence keys or credentials between individuals, or permit use by unauthorized persons;
• reverse engineer, decompile or disassemble the client, except to the extent such restriction is prohibited by applicable law;
• remove or obscure proprietary notices, or modify or create derivative works of the client.

The licence terminates automatically on expiry of its term or on your breach of these terms. We may suspend access immediately where we reasonably suspect misuse, a security incident, or a breach of these terms.

This commitment is a contractual obligation on us under these terms, and is described in further detail in our Privacy Policy. We will not weaken it without clear, prominent advance notice to affected users.

Because we keep no activity records, we cannot investigate faults by reviewing your session history. Where you report a problem, any diagnostic information is supplied by you voluntarily, on a case-by-case basis, and is used only to resolve that report.

Both operating systems require your explicit consent before any application may establish a VPN connection: on Android through a system prompt presented by the operating system, and on iOS through your approval of the VPN configuration the app installs. No tunnel is created until you grant that consent, and you may revoke it at any time by disconnecting in the app or removing the VPN profile from your device settings.

Your purchase contract for a licence is therefore with RayCentral LLC directly, and not with Google, Apple or any other store operator. No store operator is a party to it, acts as merchant of record for it, or bears any responsibility for it.

Prices, licence terms and the payment method applicable to your purchase are those stated at the point of sale. Card details are handled by the payment processor used for the transaction and are never received or stored by us. Unless a written agreement states otherwise, fees are exclusive of any applicable sales, use or value-added taxes, which are payable by you in addition.

Refund requests should be sent to support@raycentral.net and are handled in accordance with the refund terms stated at the point of sale. Because sales are direct, refunds are issued by us, and cannot be obtained through the Google Play or Apple App Store refund processes.

RayX VPN protects your traffic; it does not license unlawful conduct. You must not use the service to:

• commit, facilitate or conceal any criminal offence, fraud, or infringement of third-party rights;
• send unsolicited bulk communications, distribute malware, or conduct scanning, intrusion or denial-of-service activity against systems you do not own or have permission to test;
• circumvent lawful network controls, sanctions or export restrictions;
• interfere with, overload or attempt to gain unauthorized access to our infrastructure or that of any third party.

We enforce this clause by suspending or terminating a licence, not by surveilling users. As set out in clause 4, we do not keep activity logs and therefore cannot and do not monitor individual usage; we act on verified reports and on abuse signals that do not require retained activity records.

Development, network engineering and cloud services are supplied only under a written agreement, statement of work or order form executed by both parties (the “Contract”). The Contract sets out scope, deliverables, acceptance criteria, service levels, fees, payment terms and duration.

In the event of conflict, the following order of precedence applies: (a) the executed Contract and its schedules; (b) any data processing agreement; (c) these terms. These terms apply to the extent they are not inconsistent with the Contract.

The client shall provide timely access to personnel, systems, environments, credentials and information reasonably required for delivery, and shall obtain and maintain all necessary consents and authorizations for its systems and data. We are not liable for delays arising from a failure to meet these obligations. Unless the Contract states otherwise, invoices are payable within 30 days of the invoice date.

Nothing on this website constitutes an offer capable of acceptance or a commitment to supply any service.

All intellectual property rights in this website, in RayX VPN and our other applications, and in our methodologies, tooling, know-how and pre-existing materials, remain vested in RayCentral LLC or its licensors. Ownership of client-specific deliverables is determined by the Contract; unless expressly assigned in writing, we grant only a licence to use such deliverables for the client’s internal business purposes. Nothing in these terms transfers any right in your own materials or data to us.

Each party shall keep confidential all non-public information disclosed by the other, use it only for the purposes of the engagement, and disclose it only to personnel and advisers with a need to know who are bound by equivalent obligations. This clause does not apply to information that is or becomes public through no breach, is independently developed, or is required to be disclosed by law or a competent authority.

We warrant that services will be performed with reasonable skill and care by suitably qualified personnel, and that our applications will perform substantially as described in their documentation.

Except as expressly stated in these terms or a Contract, and to the fullest extent permitted by applicable law, the website and the applications are provided “as is” and “as available”, and all other warranties, conditions and terms, whether express, implied or statutory — including any implied warranties of merchantability, fitness for a particular purpose and non-infringement — are excluded.

A VPN encrypts and routes your traffic; it is not a guarantee of anonymity, and it does not protect against every threat. We do not warrant that the website or the applications will be uninterrupted, error-free or free of harmful components, that any particular throughput or server will be available, or that use of the service will defeat every form of monitoring, fingerprinting or unauthorized access.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and to the fullest extent permitted by applicable law, we shall not be liable for loss of profit, revenue, business, anticipated savings, goodwill, data or data use, or for any indirect, incidental, special, punitive or consequential loss, however arising. Our total aggregate liability arising out of or in connection with your use of an application, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of the fees you paid us for that application in the twelve months preceding the event giving rise to the claim, or USD 100. Our aggregate liability in connection with a Contract for services shall not exceed the total fees paid under that Contract in the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, in which case the limitations above apply to the maximum extent permitted there.

You shall indemnify us against all liabilities, costs, expenses, damages and losses arising from your misuse of an application, your breach of clause 7, unauthorized sharing of licence keys or credentials, or infringement of third-party rights by materials or data you supply.

We may suspend or terminate access immediately where required by law, where necessary to protect the security or integrity of our systems or those of another user, or where you are in material breach of these terms. You may stop using the applications at any time. On termination, all licences granted cease, and each party shall return or destroy the other’s confidential information subject to legal retention requirements. Clauses that by their nature should survive termination — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and governing law — survive it.

Our handling of personal information is described in our Privacy Policy, which forms part of these terms. Where we process personal information on behalf of a client in the course of delivering contracted services, we do so as a processor under the data processing agreement forming part of the Contract.

Our applications and services may be subject to United States export control and sanctions law. You shall not export, re-export or make them available to any person, entity or jurisdiction where such supply would breach applicable law, and you warrant that you are not located in, or ordinarily resident in, a jurisdiction subject to a comprehensive embargo, and are not listed on any applicable restricted-party list.

Neither party shall be liable for any failure or delay in performance caused by an event beyond its reasonable control, including acts of God, war, terrorism, civil unrest, industrial action, epidemic, failures of telecommunications or utility networks, or acts of government. The affected party shall notify the other and use reasonable efforts to mitigate the effect.

Assignment. You may not assign or transfer your rights or obligations without our prior written consent. We may assign to an affiliate or in connection with a business transfer.

Entire agreement. The Contract, where one exists, and these terms constitute the entire agreement between the parties and supersede all prior representations, save for liability for fraudulent misrepresentation.

No third-party beneficiaries. These terms do not confer any right or remedy on any person who is not a party to them.

Severance and waiver. If any provision is held invalid or unenforceable, the remaining provisions continue in full force. No failure or delay in exercising a right constitutes a waiver of it.

Notices. Formal notices must be given in writing to RayCentral LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States, with a copy by email to contact@raycentral.net.

Changes. We may amend these terms by publishing an updated version on this page, with the date it was last updated. Material changes affecting an active licence will be notified to the email address associated with that licence. Amendments to a Contract require written agreement between the parties.

These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the laws of the State of New Mexico and the federal laws of the United States applicable therein, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties submit to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico, save that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Nothing in this clause deprives a consumer of the protection of mandatory provisions of the law of their place of residence.